All orders are covered by a 30-day money-back guarantee. If you are not completely satisfied, you can return the item and receive a full refund – no questions asked.

As soon as we have confirmed payment, we will immediately begin processing your order. Your order will normally be processed and shipped within 24 hours. Once your order has been shipped, you will receive a confirmation email with your tracking number so you can always track the status of your order.

As soon as your order has been shipped, you will receive a confirmation email with a link to your personal tracking information, so you can stay up to date on the status of your order at any time.

We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return any unused item without any hassle within 30 days of receipt. Refunds will be made to the original payment method or as store credit as soon as the items arrive at our warehouse.

We are always here to help you! Whether you have a question or just want to chat, we are available every day of the week. Our opening hours: Mon–Fri: 9:00 a.m.–6:00 p.m. Sat–Sun: 9:00 a.m.–4:00 p.m. We strive to respond within 24 hours, but we always try to respond as quickly as possible. Write to us at: contact@vaylavancouver.com