About Vayla

Vayla is a growing online fashion brand focused on modern, minimalist pieces with a premium feel. We care deeply about quality and a great customer experience. To strengthen our service, we’re looking for an engaged Customer Support Specialist to join our team.

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for our customers. You’ll respond to inquiries about orders, returns, products, and shipping. You work in a structured, calm manner and ensure every customer feels supported.

Key Responsibilities

• Respond to customer inquiries via email and social media

• Record and update customer information in our systems

• Provide guidance on sizing, materials, and product selection

• Handle returns and warranty cases according to policy

• Coordinate with our logistics and fulfillment partners

Qualifications

• Excellent written English (French is a bonus)

• Service-minded communication style

• Minimum age 18

• Able to work independently with responsibility

• Basic computer skills (Shopify/Helpdesk familiarity is a plus)

What We Offer

• Flexible working hours — remote work

• Competitive pay depending on experience

• Be part of a young, ambitious brand

• Real chance to grow into more responsibility over time

How to Apply

Interested in joining us?
Send a short application (and optional CV) to: contact@vaylavancouver.com